Buy Online, Pick Up in Store

Once your products are in your cart, select the option to pick up in store rather than have your items shipped. Additionally, you can select to pick up in store directly from the product page. After you place your order you will receive an e-mail confirmation followed by additional notifications, including when your order will be ready to pick up.

We strive to have your order ready as soon as possible and are often able to provide same-day pick up. Please wait for your notification email that your order is ready before going into the store.

You will not be charged until you pick up your order. If you do not pick it up within 2 business days from when it is ready, your products will no longer be reserved, and you will not be charged.

Yes, once you are in store, you may add any additional items to your order.

At Kiehl’s, we stand behind our service, our products and our customers and provide a 100% satisfaction guarantee behind every purchase. If, for any reason, you should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee.